Terms of service

These terms are between you and Relevance Com, a company registered in Missouri, United States ( “we”, “us”). By creating an account you accept them. If you're agreeing on behalf of a company, you confirm you can bind it.

Visibility reports on how a website and brand appear in search engines and in AI platforms' answers: rankings and clicks from Search Console and Bing Webmaster Tools, traffic from GA4, and mentions and citations from monitored LLMs. It reads data you authorise. It does not modify your site or your accounts.

Keep your credentials to yourself and tell us if you think they've been compromised. You're responsible for what happens under your account. One person per login — share reports with share links rather than passwords.

Plans are monthly and are priced by how many prompts you track. Paying keeps the account active; without an active subscription the account becomes read-only — existing data, reports and share links keep working, but nothing new runs.

You agree not to:

• connect data sources you don't have authority to connect;
• resell or redistribute the raw data we supply as a data feed of its own;
• attempt to circumvent plan limits, or automate account creation;
• probe, scan or load-test the service without written permission;
• use it to harass a person or to build material about a private individual.

Monitoring a competitor's public visibility is a normal and expected use. The line is authority over the accounts you connect and the volume you pay for.

Visibility depends on services we don't control: Google Search Console, Google Analytics, Bing Webmaster Tools, and the LLMs we monitor. Your use of those services is governed by your agreements with them, not by this one.

Those providers change what they expose, rate-limit it, price it, or withdraw it, usually without notice to us. If a provider restricts or removes access, the corresponding data may become delayed, incomplete or unavailable. We'll tell you when we know, and we'll adapt where we can, but we can't promise continued access to something somebody else controls.

LLMs are also probabilistic. The same prompt can return different answers on different days, to different people, in different places. A monitored result is a sample of what was said at one moment — evidence of a pattern over time, not a guarantee of what any individual user sees.

You keep all rights to the data you connect and the reports produced from it. You can export it, and you can disconnect any source at any time, which revokes our access at the source. We claim no licence over it beyond what running the product requires. See Privacy.

Aggregate telemetry.We keep anonymised, aggregated data about how the service is used — which features get opened, how often syncs fail, how long things take — and we own that. It carries nothing that identifies you, your customers or your data, and we use it to run and improve the product. We don't use your search data or prompt results to train models.

Estimated volumes and derived figures are estimates. We don't warrant that any reported number is complete or exact, and nothing here is advice about what to do with it.

There is no uptime guarantee.We don't offer an SLA or service credits today, and we'd rather say so than publish a number we haven't built the operational commitment to stand behind. If that matters for your procurement, talk to us before you buy rather than after.

You can close your account whenever you like. We may suspend an account for non-payment or for a breach of acceptable use, and we'll tell you why. Except where the problem is non-payment after a reminder, a security risk, or something unlawful — all of which we may act on immediately — you get 7 days to put it right before we suspend anything.

The service is provided as is. We don't warrant that it will be uninterrupted or error-free, or that any figure it reports is complete or exact — see what we don't promise, above. Nothing here is professional advice.

Neither party is liable for indirect, incidental or consequential loss, or for lost profits, revenue or data. Our total liability is capped at the fees you paid in the twelve months before the claim.

That cap doesn't apply to a breach of confidentiality, to amounts you already owe us for the service, to either party's fraud, gross negligence or wilful misconduct, or to anything that can't lawfully be excluded or limited.

Each of us may see the other's non-public information. Both sides agree to use it only to run this agreement, to protect it as carefully as their own, and not to pass it on — except to people who need it and are under equivalent obligations, or where the law requires disclosure.

We won't use your name or logo as a customer reference without your written permission. Plenty of vendors reserve that right by default and put you in the awkward position of asking to be removed from a logo wall; we'd rather ask first.

Anything offered as a trial, preview or beta is provided as is, may change or disappear, and carries no warranty or support commitment. We'll label it when that's the case.

These terms are governed by the laws of the State of Missouri, United States, without regard to its conflict-of-laws rules. The state and federal courts sitting in Missouri have exclusive jurisdiction, and both parties submit to it.

We'll email account holders before a material change takes effect rather than relying on a quietly updated date.